Terms and Conditions

These terms and conditions apply to the use of this website at www.designaribbon.com (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

The www.designaribbon.com website is operated by Alison Swift. We are based within Altered Chic at 7 Falcon Yard, Chesterfield, Derbyshire, S40 1PF.

Any reference in these terms and conditions to “we” or “us” refers to Design A Ribbon.
Telephone Number: 07412955632
Email: info@designaribbon.com

We may revise these terms and conditions at any time by updating this posting.

Data & Privacy

The information collected from you at the time you place an order will be stored in our database and is used purely to complete your order. There are no circumstances under which, this information might be passed to a third party.


We aim to print and dispatch your goods within 1 working day when ordered Monday to Friday. If we cannot dispatch your goods within 2 working days we will contact you to discuss an estimated date of dispatch. Unless specifically agreed otherwise, dispatch of your goods will take no longer than 14 days.

We may refuse to accept an order:
(a) Where goods are not available (b) Where we cannot obtain authorisation for your payment (c) If there has been a pricing or product description error (d) If you do not meet any eligibility criteria set out in our terms and conditions. (e) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

In any of the above cases, we will inform you and refund any payment (if applicable).

In orders of over 5 metres, if we cannot supply your ribbon in one full length, we will supply your ribbon in no more than two lengths and we will include a small amount of extra printed ribbon to compensate for the cut.


All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

All our prices are in £ sterling (GBP).

We do not charge for UK delivery. Delivery outside the UK has a small charge depending on location.


Payment online is processed through the secure website – www.paypal.co.uk. This is processed using an existing PayPal account or a credit/debit card. We can accept Visa, Maestro, American Express & Solo credit/debit cards over the phone. All phone payments are taken via 07412955632.


We will only contact you in connection with your order and to keep you well informed should we have any difficulties providing you with the specific goods ordered. We will not email you for any other reason at all without your permission.


All our goods to be delivered in the UK are sent via Royal Mail First Class and we rely on their services to get our good to you. If for any reason your goods are substantially delayed or lost during delivery then we will reprint and send your order again. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

We deliver worldwide. Goods to be delivered outside the UK are sent via Royal Mail Airmail. You can view their website here for an estimated delivery time.


If your item is misprinted from that of your order, we will give you the option of a reprint or a full refund. Your statutory rights under the current consumer protection laws are not affected.

Cancellation & Refunds

In the event of loss or late delivery and a replacement is not acceptable we will give a full refund by the means in which you paid. By the very individual nature of personalised products, they cannot be re-sold, and orders can only be cancelled before your ribbon has been printed. If you wish to cancel your order, please contact us on 07412955632  and we will advise you on whether this is possible.

Please check your order on screen and the confirmation email carefully as we cannot refund products which have uncured a spelling mistake on your behalf.

If your item is misprinted from that of your order, we will issue a full refund if requested in the means in which you paid for the item. Items will need to be returned to us within 30 days of delivery before a refund will be issued.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

The address for returns is: Design A Ribbon, c/o Altered Chic, 7 Falcon Yard, Low Pavements, Chesterfield, Derbyshire, S40 1PF.

I received the wrong item

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.


The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.


If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Links to and from other websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a) – you do not remove, distort or otherwise alter the size or appearance of www.designaribbon.com
(b) – you do not create a frame or any other browser or border environment around this Website
(c) – you do not in any way imply that we are endorsing any products or services other than our own
(d) – you do not misrepresent your relationship with us nor present any other false information about us
(e) – you do not otherwise use any trade marks displayed on this Website without our express written permission
(f) – you do not link from a website that is not owned by you and
(g) – your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause at any time and to take any action we deem appropriate.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website.